Privacy Policy
ℹ️ Who We Are (Data Controller)
This Privacy Policy explains how Final Touches ("we," "us," or "our") collects, uses, and protects your personal data when you visit the website located at [Insert Your Website URL] (the "Site") and when you book or use our cleaning services.
Data Controller Name: Final Touches Cleaning Services
]Contact Email: rebecca_finaltouches@hotmail.com
Data Protection Contact: Miss Rebecca Jodka
📝 The Personal Data We Collect
We may collect the following categories of personal data, primarily to provide and manage your cleaning services:
Category of Data
What This Includes
How It's Collected
Contact/Booking Data
Full name, email address, phone number, and billing address.
Provided by you when requesting a quote or booking services.
Service Data
Cleaning location/Property address, details of the service required, key/access arrangements, security codes, and specific notes about the property (e.g., pets, alarms).
Provided by you during the booking process or subsequent communication.
Transaction Data
Details about payments, amounts paid, and invoices. (Note: We do not store full payment card details).
Provided by you and/or our secure third-party payment processors.
Communications Data
Records of emails, text messages, or calls between you and us.
Created when you communicate with us (e.g., customer service).
Technical/Usage Data
IP address, login data, browser details, time zone, and information about how you use the Site.
Collected automatically via cookies and server logs.
🎯 Purposes and Lawful Bases for Processing
Under UK GDPR, we rely on specific lawful bases to process your personal data:
Purpose for Processing
Categories of Data Used
Lawful Basis (Article 6 UK GDPR)
To provide the cleaning services (Scheduling, service delivery, access)
Contact/Booking, Service Data
Performance of a Contract with you (essential for delivering the service).
To manage payments and invoicing
Contact/Booking, Transactional
Performance of a Contract with you; Legal Obligation (e.g., tax records).
To communicate service updates and changes
Contact/Booking, Communications
Performance of a Contract; Legitimate Interests (ensuring smooth service delivery).
To send marketing emails (promotions, offers)
Contact/Booking, Marketing
Consent (if required); Legitimate Interests (Soft opt-in for existing customers).
To improve our website and services (Analytics)
Technical, Usage
Legitimate Interests (analysing customer behaviour); Consent (for non-essential cookies).
To maintain records and comply with legal requirements
All Data
Legal Obligation (e.g., keeping records for tax, insurance, or health/safety).
🤝 Disclosure of Your Personal Data
We may need to share your personal data with third parties to operate our business and provide your cleaning service. We require all third parties to respect the security of your personal data and to treat it in accordance with the law.
Cleaning Operatives: Your Service Data (property address, access details, service notes) will be shared with the specific cleaning operative or team assigned to perform your service. This is necessary to fulfil the contract.
Payment Processors: Companies like Stripe or PayPal who handle the secure transaction processing.
Scheduling Software Providers: Third-party software used for managing and optimising cleaning schedules and routes.
IT and System Administration: Providers who host our website, manage our email, and provide data backup services.
Legal & Regulatory: Authorities (e.g., HMRC, ICO) when we are legally required to do so.
🍪 Cookies and Tracking (PECR)
We use cookies and similar technologies. For any cookies that are not strictly necessary for the provision of the website (such as analytics or marketing cookies), we will obtain your explicit consent before they are placed on your device, in line with PECR requirements.
You can manage your cookie preferences at any time via the cookie settings on our Site
🌍 International Transfers
We aim to process and store your data within the UK/EEA. If we transfer your personal data outside the UK/EEA, we ensure it is protected by implementing safeguards such as the UK's International Data Transfer Agreement (IDTA) or by transferring to countries deemed to provide adequate data protection.
⚖️ Your Legal Rights (UK GDPR)
As a UK resident, you have the right to:
Access: Request copies of your data (Subject Access Request).
Rectification: Have inaccurate or incomplete data corrected.
Erasure: Ask us to delete your personal data (Right to be Forgotten).
Restriction: Request us to stop processing your data temporarily.
Data Portability: Receive your data in a structured, commonly used format.
Object: Object to processing based on legitimate interests or for direct marketing.
Withdraw Consent: Withdraw consent at any time where we rely on it for processing.
To exercise any of these rights, please contact the Data Protection Contact listed in Section 1.
🛡️ How to Complain
If you are unhappy with how we have used your data, please contact us first so we can try to resolve the issue. If you remain dissatisfied, you have the right to lodge a formal complaint with the UK supervisory authority:
The Information Commissioner's Office (ICO)
Website: https://www.ico.org.uk
🕰️ Data Retention
We will only keep your personal data for as long as is necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements. Generally:
Customer Records: Retained for the duration of the relationship plus [Insert Time, e.g., six years] after our last contact, as required by UK tax and company law.
Quote Requests: Kept for [Insert Time, e.g., 12 months] if no service is booked.